Support Plans
Standard
- Remote Support
- Number of Calls 6
- Response Time for Level 1 (30 Minutes)
- Response Time for Level 2 (1 Hour)
- Response Time for Levels 3 and 4 (8 Hours)
- Major Upgrades and Improvements
Premium
- Remote Support
- Number of Calls 12
- On-Site / On-Site Support (2 Times)
- Response Time for Level 1 (30 Minutes)
- Response Time for Level 2 (1 Hour)
- Response Time for Levels 3 and 4 (4 Hours)
- Hotfixes and Service Packs
- Important Updates and Improvements
Elite
- Remote Support
- Unlimited Number of Calls
- On-Site Support (6 Times)
- Response Time for Level 1 (30 Minutes)
- Response Time for Level 2 (1 Hour)
- Response Time for Levels 3 and 4 (2 Hours)
- Hotfixes and Service Packs
- Important Updates and Improvements
- System Health Check Service
Diamond
- Remote Support
- On-Site Support (12 Times)
- Unlimited Number of Calls
- Response Time for Level 1 (15 Minutes)
- Response Time for Level 2 (30 Minutes)
- Response Time for Levels 3 and 4 (1 Hour)
- Hotfixes and Service Packs
- Important Updates and Improvements
- System Health Check Service
- Technical Account Management